Process improvement in practice

This handbook is made to help project leaders and project participants in small and medium sized software organizations to improve the work practices in their own company. The handbook gives you an introduction to basic principles for knowledge and learning in software companies, it describes a detailed improvement process based on experiential learning, it describes how measurement and process assessment can be integrated into the improvement process, and it includes a section of techniques that can be helpful in the practical improvement work.The book consists of two parts: Chapters one to six of this book describes methods and techniques for handling processes concerning knowledge and learning, improvement and measurement. Chapter seven describes some of the techniques in more detail, to make it easier for you to start using them. Read the chapter most relevant to you, take a look at how we have used the techniques, and compare them with your own experiences and get started.