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Armstrong's Handbook of Management and Leadership
Description
Armstrong's Handbook of Management and Leadership provides guidance on the processes of management and leadership with particular reference to what managers and aspiring managers need to know and do to make a difference. As well as presenting the key skills required for effective management it also deals with three important areas of management: change management, continuous improvement and the achievement of high levels of customer service. The book is aligned to the Managing for Results module which is part of the Chartered Institute of Personnel and Development's Leadership and Management Standards.
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