This book provides a practical guide to the successful and repeatable implementation of BPM projects. The approach to BPM described in this book is a welcome amalgam of all of these previous approaches. It doesn’t focus heavily on statistical process control or bottom up experimentation, but addresses the basics of process improvement and change. It doesn’t view IT as being the core of xvi Business Process Management: process change, but doesn’t ignore it as did TQM and Six Sigma. It considers ; all of the major vehicles by which organizations understand, measure and change how they work.
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