A brief introduction to organizational behavior (OB) that tackles the issues facing today's managers, such as diversity, total quality management, ethics and the global marketplace. It uses a unique managerial perspective to explore how a manager uses OB insights in the workplace. Explains essential theories and shows how they can be used to achieve more efficient and higher-performing workplaces. Integrates core themes such as the environmental context, workforce diversity, the global economy, quality and competitive advantage, and managerial ethics.
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