High Performance Through Process Excellence 2nd edition

The Management of Process Excellence (MPE) has become a main enabler of High Performance – delivering innovation and agility. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically, as well as the impacts of Globalisation. MPE delivers Process Governance for large organizations as well as for small and medium enterprises.

Process excellence is not optional, but a necessity for companies competing in the new global economy.  This book is an important contribution to the field and will help managers harness the power of process excellence to drive better performance.