Global Services Outsourcing

The author presents an excellent and timely analysis of the complex process of global services outsourcing. In contrast to most literature in the field, the book not only deals with a broad range of business services but also provides deep insights into the entire outsourcing process from the strategic outsourcing decision to the management, assessment and development of the new relationship. By combining theoretical insights and illustrations from well-selected cases, the author succeeds in presenting balanced and sound approaches and methods that show us how to reap the benefits of outsourcing while minimizing the risks. The book is a must for everyone who wants to stay at the forefront of contemporary global business.

This book spells out the 'why, what, when, and how' of global services outsourcing. An invaluable guide for anyone responsible for overcoming the difficulties and risks of services outsourcing.