Building the High-Trust Organization

Creating an environment of trust is at the very heart of personal and organizational success. In fact, studies show high-trust organizations have increased value, accelerated growth, enhanced innovation, improved collaboration, stronger partnering, better execution, and heightened loyalty. The question is: how do you create and build trust in your organization?

Building the High-Trust Organization offers leaders an internationally-recognized model for creating organizational trust based on five key drivers: competence, openness and honesty, concern for stakeholders, reliability, and identification. Step by step, the authors show how to implement the model in peer groups, virtual environments, with managers/supervisors, and at the level of top management. Using a wealth of illustrative case examples and compelling interviews to reflect the diversity of organizations faced with trust issues, this valuable resource clearly demonstrates how individuals and organizations can develop a personal trust profile that is vital for implementing a practical set of trust-building processes, practices, and protocols.

The companion CD-ROM features the IABC's Organizational Trust Index, (OTI), a 29-question assessment for measuring and managing trust within any organization. The OTI has been validated by 4,000 employees in a wide range of business sectors in eight countries around the world.

Building the High-Trust Organization offers leaders the guidance they need to create a solid foundation of trust that will lead to long-term organizational success.