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Quality management demystified
Description
Here's a self-teaching course guaranteed to help you understand and implement Quality Management. Get ready to:
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Examine the important facets, procedures, and pros and cons of all quality methodologies, including Total Quality Management (TQM) and Six Sigma
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Know the difference between Quality Control and Quality Assurance and when to use which, or both
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Learn root cause analysis for applications in technical and management problems
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Use statistical tools such as Pareto optimization and statistical process control to support quality
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Win over skeptical employees who think TQM is just a fad and make them enthusiastic partners
Quality Management Demystified is a practical, effective way for students, professional managers and program managers, small business owners, MBA candidates -- even Six Sigma "black belts" -- to learn how to use and maximize the benefits of Quality Management!
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