Measuring Business Excellence

Every sound organization strives for Business Excellence (BE) and thereby company, customer and employee satisfaction. Several Business Excellence Models (BEMs) are applied in organizations throughout the world. But what do the models accomplish? What can, the leading organization in every area,benefit from using these models? An organization is a very complex object to measure. Organizations are different in many aspects, for example, size, complexity and types of customer. Some people argue that what you really want to know about an organization is impossible to measure. The author believe, or rather hope, that this is not true. The fact that most organizations do measure their performance, and, in his view, should continue to do so, means that there must be substance in organizational performance measurements. This book aims to reveal whether today’s models are used to their full potential or if there is room for improvement.