The EXECUTIVE�S Guide to InformationTechnology

Thisbook is a sophisticated and comprehensive guide to running a costeffective and efficient corporate IT unit. While we spend timedescribing the challenges facing IT departments, our primary aim isto prescribe a course of action for senior managers and IT staff. Tothat end, we provide sharply defined, specific policies, approaches,and tools for each important aspect of managing the IT function, fromhuman resources to operations to vendor selection to projectprioritization. The techniques covered in this book facilitate adetailed assessment of current operations, and development of astep-by-step improvement plan designed to save companies significantIT expenditures, while providing measurable productivityimprovements. Further, the book will help IT managers and directorsimprove individual performance in their organizations or consultingcompanies by identifying common areas of friction and miscommunication between IT departments and the business, and addressingways to overcome these dysfunctions.