Getting Change Right

This book shows business leaders how they can quickly and effectively transform their slow-moving hierarchical bureaucracies into efficient collaborative communities that continually delight customers and sustain consistent success in fast moving markets. Kahan outlines the seven lessons that collectively hold the key for engaging employees and getting change right. He provides practical techniques that leaders can immediately apply to catapult their performance. These include "Springboard Stories," which are real life examples that leaders can use to illustrate where a desired change has already taken place. "Touchstone Events" are gatherings that allow everyone to connect with what is essential to the work of change in a way that engenders powerful forward momentum. And "Breakthrough Sessions" are meetings that bring geographically dispersed people together to pool their knowledge and create collective intelligence to overcome entrenched obstacles in the brief span of a few short days.